Cancellation Policy

Orders are processed as soon as they are received, thus in order to ensure that you receive your order as soon as possible, orders can only be canceled for free within 24 hours of submission.

  1. Order cancellations made after 24 hours may incur a 15% restocking fee in addition to a return shipping fee that is approximately $2.25 per pound.
  2. Should you decide to cancel, refund, or exchange only a portion of an order that was eligible for a package discount, the whole amount of the discount will be deducted from your credit, and you will lose your package discount.
  3. If you prefer to wait for backordered products to become available, we will pay the manufacturer to reserve the product for you and prevent others from purchasing it.  In this case, the order will be deemed a "special order" and as such, cannot be canceled.

Please contact us to cancel an order. An email confirming the cancellation will be issued as soon as your order is canceled and its status changes to cancelled. As verification that you have canceled your order, kindly retain this email. Your order was not canceled if you did not receive a cancellation confirmation email or if it does not indicate that it has been canceled on your customer portal.