Frequently Asked Questions

Here are the answers to your most popular questions.  For all other inquiries, please contact our Customer Service team.

- Can I order custom size or custom design rugs from you?

We do not offer custom sizes or custom designs at this time, but are working on offering this to you in the near future.

- Do you offer volume discounts?

Yes, please contact our Customer Service team for additional information on our wholesale program

- Can I sell your products in my online or brick and mortar store?

Yes, please contact our Customer Service team for additional information on our wholesale program.

- Are the decorative pillows washable?

Yes, of course!  Most of our pillows have removable covers that can be hand washed.  Please do not machine wash/dry them or dry clean them.

- Do your shaggy rugs shed?

Our shaggy rugs are hand-made (hand-tufted).  Each rug goes through a rigorous quality control process before shipping.  We stand behind our products 100% by offering our customers a 1 year limited warranty.  If your rug sheds within 1 year of purchase, we exchange it at no cost to you!  Please see our return policy for more details.
 
- What is the best way to care for my shaggy rug?

Shaggy rugs can be vacuumed as needed but please avoid using vacuums with a brush.  Shaggy rugs should not be washed.