Return Policy

The Nübe Decor team is 100% dedicated to customer satisfaction. In order to ensure a great shopping experience, we offer the following:

Nübe Décor provides MONEY BACK GUARANTEE on all our products. All returns must be received back at our warehouse in their original packaging and in brand new resalable condition.  Shipping is free within the continental 48 United States and is non-refundable for all other locations. 

In order to return an item, please contact our Customer Service team for an RMA number and return shipping address via email info@nubedecor.com.  You must contact us for an RMA number within 7 days of receiving the product and the return must be delivered to our warehouse within 14 days of receiving the RMA number.  Customers are responsible for return shipping costs unless your item is a factory defect or was damaged during shipping.  When contacting Nübe Décor for an RMA number, please make sure to include the following information in your email:

  • Your name
  • Order number
  • Your address and phone number
  • Item number(s), description and quantity of the item(s) you wish to return
  • Reason for the return
  • Photos are required only in case of factory defect or shipping damage

Upon receiving your order, please inspect the packaging for any visible damage right away.  If you notice any visible damages, please take photographs of the damage and send us an email the same day of delivery.  You must include the photos in your email to Nübe Décor requesting an RMA number and need to specify the reason for the return is shipping damage.  In this case, we will send you a return shipping label at no extra cost to you.  Please remember to notify us the same day your damaged order was delivered so that we can submit a claim with FedEx. 

 CONDITIONS FOR A REFUND

  1. The merchandise needs to be new and unused.
  2. Products have to be returned in the original packaging and include all original accessories.
  3. Items cannot be assembled or modified in any manner.
  4. A return authorization number that Nube Decor provides must be included with the items. 

FURNITURE RETURNS - FEES AND DEDUCTIONS

A 15% restocking fee and any relevant return shipping costs are applied to all returns and exchanges. Your refund will be less an estimated $2.25 per pound for return shipping if:

  1. You select to have your return picked up by Nube Decor from your home or delivery address.
  2. You decline delivery for any reason without getting Nube Decor's consent.
  3. You decline a full shipment because a part of an item is damaged.
  4. The order could not be delivered because the delivery address you gave was invalid.
  5. You decide to cancel your order, but the cancellation window has passed.
  6. If an item cannot go through your door or does not fit in your home.

If your return is a part of the order that included package discount, this package discount will be voided.  You will receive a credit less the amount of package discount.
If the item you return included accessories and the accessories or any parts of accessories that came with the original packaging are missing, there will be a fee deducted from your refund.
* There may be additional charges for deliveries to remote locations.

ITEM THAT CANNOT BE RETURNED.

  1. Items with the labels "Special Order" or "Final Sale"
  2. Already assembled items (unless Nube Decor grants an explicit exception)

A RETURN OR EXCHANGE MAY BE INITIATED ONLINE or BY PHONE.

How to Prevent a Return

  1. Please confirm that the item you are ordering will fit through your door and in the designated space before placing your order. If not, the delivery service might have to place the item in a garage, on a porch, or directly outside your door.
  2. You shouldn't be concerned if your item arrives with minor or cosmetic shipping damage. In order to avoid you from having to return the product, we can try to replace any parts that are damaged.